Delivery Info

During checkout, the system will automatically select the cheapest shipping method available. If there are multiple shipping methods available the shipping method can be modified during checkout.

If your order exceeds 25kg in total weight the system will automatically select Bulk Shipping as the only method available.

Please feel free to contact us on 01274 563 639 if you have any queries about the shipment of your order.

Courier Delivery

Orders received before 14:00 Monday to Thursday (excluding bank holidays) will be delivered the following working day.

Orders received Friday before 14:00 will be delivered Monday.

Orders received on weekends and bank holidays will be processed and despatched on the next working day and you will receive your order the following day.

Please also note that whilst we make every effort to ensure your order is delivered as soon as possible we cannot guarantee the above delivery schedule as deliveries are done by a third party courier company.

Please ensure that there will be someone available to accept delivery of your order as a signature will be required.

In the event that there is no one available to receive the order, a card will be left with instructions for a second delivery attempt or collection from the local depot.

Bulk Shipment Delivery

For orders weighing over 25kg we offer a bulk shipping service. Bulk shipping is palletised and is designed for heavy/bulky goods such as soil and fertilizer.

Please allow up to 3 working days to receive your order.

Heavy Items

Certain heavy items such as bags of fertiliser and soil must be delivered by pallet and carriage is charged as Bulk Shipping.

Note: we do not offer free delivery on heavy goods due to the cost of transportation.

Damages & Shortages

It is vital that all orders are checked on delivery and we are notified of any damages or shortages within 24 hours. In these cases, it is best to call or email us to let us know.

Unfortunately once the 24 hours have elapsed the courier's insurance lapses and claims cannot be made.

This is why it is safer to always check items on the day of delivery even if the outer packaging appears to be intact.

To speed the process up we may on occasion ask for images of the damage.

To Top