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Acorn Express Limited

About Us - Garden Goodies

We are completely dedicated to your online shopping satisfaction. If you have any comments or suggestions please feel free to contact us using one of the methods below:

Postal Address:
Acorn Garden Supplies
Units E & F, Castlefields Trading Estate
Crossflatts, Bingley
West Yorkshire
BD16 2AF
United Kingdom

Phone: 01274 563639
Fax: 01274 564383

Email: sales@garden-goodies.co.uk

VAT Registration Number GB 852761413

Please note that at present we only deliver free to the mainland United Kingdom. We cannot accept orders from abroad. However you may still purchase items from our shop as long as you can supply us with a UK address to deliver the goods to (an option will be provided during the checkout procedure to deliver to an alternative address). Please feel free to contact us for any further information regarding international deliveries.
Making A Purchase
Making a purchase could not be simpler. Just browse our store and add any items that you wish to buy into your shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment by Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet (your details are encrypted using industry-standard 128-bit encryption technology).

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price change, we will contact you first to ensure that the price is acceptable and you will have the option of cancelling your order.

Shipping And Handling

We charge the following postage fees for orders:

Royal Mail Second Class Post  
Weight Postage & Packaging Charge
Up to 1kg £2.20
Up to 1.5kg £4.00
Up to 5kg £6.50
Orders Over £35 (excluding heavy items) Free P & P!!
   
Next Day Courier Delivery  
Weight Postage & Packaging Charge
Up to 10kg £7.00
Up to 20kg £9.00
Up to 25kg £9.50
All Orders Over £35 (excluding heavy items) Free P & P!!

Please Note The Following Conditions:

Bulky Items
Certain bulky items (over 1.5m in length) may incur a £3.50 shipping surcharge (once per order). This is to cover extra charges we incur when sending goods. This does not apply to orders over £35

Heavy Items
Certain heavy items such as bags of fertiliser and soil must be delivered by pallet and carriage is charged as Bulk Shipping. Rates for pallet shipments are £35 per tonne/pallet. We do not offer free delivery on heavy goods due to the cost of transportation.

Delivery To Scottish Highlands, UK Offshore & Northern Ireland
Delivery to these areas may (at our discretion) incurr an £8 surcharge for delivery. This is to cover extra charges we incurr when shipping to these areas. This applies to the following postcodes: AB31-38, AB41, AB42, AB43, AB51-56, BT (all), FK19-21, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50 & ZE1-3.

Delivery


Below are details of our 2 delivery methods:

Courier Delivery (Next Day):
Orders received before 15:00 Monday to Thursday (excluding bank holidays) will be delivered the following working day. Orders received Friday before 15:00 will be delivered Monday. Orders received on weekends and bank holidays will be processed and despatched on the next working day and you will receive your order the following day. Please also note that whilst we make every effort to ensure your order is delivered as soon as possible we cannot guarrantee the above delivery schedule as deliveries are done by a third party courier company. Please ensure that there will be someone available to accept delivery of your order as a signature will be required. In the event that there is no-one available to receive the order, a card will be left with instructions for a second delivery attempt or collection from the local depot.

Second Class Royal Mail:
For Second Class Royal Mail deliveries please allow up to 3 working days to receive your order. Please note that we cannot accept responsibilty for items lost, delayed or damaged by Royal Mail. We recommend using our courier delivery service for speedy delivery as well as the advantage of a track and trace facility.

Unable to Deliver
If in the event the carrier is unable to deliver your goods (nobody present to receive the goods & sign) a card will be left with a reference and contact number. Please contact the depot to arrange for re-delivery, or alternatively a collection from your local depot. AFTER CARDING THE PREMESES TWICE THE GOODS WILL NORMALLY BE HELD FOR 5 DAYS BEFORE BEING RETURNED TO US. IN THE EVENT OF THIS YOU WILL INCUR AN ADDITIONAL SHIPPING CHARGE.

Once the goods are in transit a change of delivery address can be arranged, but additional shipping costs incurred are chargeable. Order cancellation of an order after item(s) have been despatch will incur all carrier costs associated with item(s) return.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back-ordered items are not charged until they are shipped.
Tax Charges
All orders will include standard 17.5% VAT. All prices displayed on our website include VAT at 17.5%.
Credit Card Security
This site uses industry standard 128-Bit SSL encryption from Verisign. Your personal details are 100% safe so you may shop with confidence!
Guarantee
We at Garden Goodies make every effort to ensure your total shopping satisfaction. If you are not satisfied and would like to return a product please contact us for information on the returns procedure. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
How To Contact Us
If you need to reach us, please email us using the link on the top of each page. Alternatively you can call us on 01274 563639 (International +44 1274 563639) or fax us on 01274 564383
Privacy Policy
Acorn Express Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by selecting Tools > Internet Options > Privacy and selecting to block cookies. Please note however if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is only used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchases
  5. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you wish to return any unwanted items you must do this within 30 days of receiving the goods*. You will be required to pay any return postage costs and for the original carriage of those products. Once returned in original condition ready for re-sale we will issue a refund minus any original delivery costs and any collection charges. Returns should be sent to:

Acorn Garden Supplies
Units E and F, Castlefields Trading Estate
Crossflatts, Bingley
West Yorkshire
BD16 2AF
United Kingdom

Remittance Terms

Payment must be received in full before we can despatch your order unless prior arrangements have been made.